Hallock Farrier Service, Inc.

Hoof care for balance and performance
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What to expect

 

 What You Can Expect From Us

 

  

 

  • We will arrive ready to work at the appointed time.
  • We will notify you immediately if we are unavoidably detained.
  •  We will call the day before to remind you of our appointment.
  • We will return phone calls in a timely manner and at the most within one business day.
  • We will share current information that will help you better care for your horse.
  • We will discuss options and fees for therapeutic work in advance.
  • We will refer you to another equine professional, if we believe it will be in your horse’s best interest. We will treat you and your horse with respect.
  • If working on your horse becomes unsafe for the horse, or us, we will advise you of options before proceeding.
  • We will do our best to meet and exceed your expectations, as we believe you are the sole judge of our performance.

 

What We Would Like From You

 

  • You will be open, frank and honest with us.
  •  
    You will be committed to providing for your horse’s welfare.
  •  
    You will provide us with all the information that we need to help your horse.
  •  
    You will take time to be present, or arrange for your representative to be present, when we work with your horse(s).
  •  
    You will provide a safe, dry, level and well-lighted place to work.
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    You will listen to and give our advice due consideration; however, we acknowledge your right to reject advice.
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    You will pay your account upon receipt unless other mutually agreed-upon arrangements are made in advance.
  • We would greatly appreciate it if you would refer others to us whom you believe would benefit from our services.

Benefits


We run a professional business with excellent service. We service by appointment select clients who desire top quality hoof care. 


Payment Conditions


Payment is due within 10 business days, unless other arrangements have been made prior to the appointment. Overdue accounts are subject to billing fees and finance charges. There will be a $30.00 Non Sufficient Funds Fee for any Returned Checks.

Working Conditions

 

  • Someone must be available to catch and hold the horse(s).
  •  The location must be a safe, well-lighted, comfortable place to work. Horse must be trained and well mannered.
  • Work will be stopped when horses present a safety hazard.
  • A Training Charge of $75.00 will be added if physical restraint is necessary.
  • We will stop work if the situation becomes unsafe for us or the horse.
  • Veterinary services to administer chemical restraint must be arranged for in advance.
  •  A 24-hour notice prior to appointment must be given for any appointment changes. This includes: adding or subtracting horse(s) from the appointment scheduled, changing what is scheduled to be done to the horse, canceling an appointment, etc. (if a client does not give at least 24 hours, an appointment change fee of $150.00 may apply).
  • We do provide 24 hour services to our clients; however, in the event you need our services outside of normal business hours--Monday- Friday, 7:00 am to 5:00 pm--there will be a $75.00 emergency fee in addition to our normal charges. Saturday & Sunday appointments will always require a Emergency Fee regardless of time, as we feel that time should be spent with family.
  • Days off could change without notice. Call Stacy at (989) 307-9167 for updated business hours and changes.

Overnight Charges

 

For work done outside of our service area. If two or more days are required to shoe several horses, an overnight charge may be added to your bill. Overnight charges cover expenses to stay the night. The overnight charge is a flat fee of $100.00 per night and will be collected at the same time the shoeing bill is paid.

Farm Call/Trip Fee


   The farm call or trip fee will be $ 1.00 a mile, with a minimum charge of $ 5.00, outside of our service area.  The charge will be billed one way from our door to your door.  This will be added to the bill and is due at the time of payment. This is to cover wear and tear on the vehicle, fuel and additional traveling time.

We appreciate your business and thank you for choosing
Hallock Farrier Service, Inc.